How our products reach you?
- After we receive your paid order in firstname.lastname@example.org, your order will be processed in 24 hours.
- Your order is ready for packing
– Order before 3pm: on the same working day
– Order after 3pm: next working day
- Prepare for delivery
– Klang Valley: 3-5 business days`
– Rest of Malaysia – To be advised subject to location
Domestic Order – Delivery Terms
- Klang Valley – Free Delivery and Installation.
Note: additional Surcharge if goods are to be carried over 2 storeys or access to property is difficult. Please notify us in advance of such requirements.
Receiving Goods and Returns
Upon receiving of goods, please inspect the items and confirm receipt of the products in good condition in the Good Received Form. If the item is wrong or defective please remark as such in the Goods Received Form and instruct the delivery team to take back the items and remark the reason for the returns in the Goods Received Form. Your order will be re-checked and verified and the correct/ new product will be shipped back to you within 3 working days after.
Once the goods received form is signed confirming acceptance of the products shipped, returns are not allowed unless in compliance with the return policy. Please refer to the Return Policy page for terms and conditions.